CLOUD CONTACT CENTER: DELIVERING AN ALL-IN-ONE CUSTOMER EXPERIENCE

[vc_row][vc_column width=”9/12″][vc_column_text]Most of the contact centers in operation today are running on old technology and call center software that can’t keep up with the way customers and businesses now communicate. A cloud-based contact center is a modern alternative to on-premise contact centers using the latest in communications technology. It offers many benefits to businesses who want to continually meet and exceed their customers’ expectations.
If your business still depends on legacy contact center technology, you’re likely feeling the pain of your system’s limitations. You may not be able to add new channels (such as SMS or Facebook Messenger) or easily update your phone menu. Perhaps you’ve adopted a cloud solution or two, but they remain siloed from the rest of your systems and can’t talk to each other. This is a frustrating position to be in. It’s hard to help customers when your technology works against you.
With the rise of communications APIs for contact centers, however, contact centers are finally evolving. Building a cloud-based contact center with APIs is easier and faster than ever. You can add new features and channels as you need, in far less time than it takes to write an RFP. This type of contact center is built with APIs — the software building blocks that are powering modern communications.[/vc_column_text][/vc_column][vc_column width=”3/12″][vc_column_text][email-download download_id=”296″ contact_form_id=”84″][/vc_column_text][/vc_column][/vc_row]